Shipping Guide
Since we carry a variety of brands from different warehouses, estimated delivery time might vary depending on the items you purchase. View more for details:
Mamasita DRESSES:
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If the stock is available at our retail location (Mexico ), your order will be delivered in 3 days. and 1.5 week in the United States, Canada and the rest of the world. Please see the inventory information on the product page to see the availability.
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If the stock is available only in the warehouse, the estimated delivery time will differ depending on the stock location. Please see the product description for the estimate.
Delivery time might be affected due to Covid-19. Please contact us if you find any issues with regards to your order. We will be glad to assist with you resolving any inquiries.
Shipping Policy
Customer is responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
When ordering out of Thailand or Mexico, duty and taxes will not be covered by the seller.
Return & Exchange Details for Online Orders only
We only offer an exchange for online orders, items must not be washed, worn, or damaged. All original tags must be attached and you’ll have to present a valid receipt.
Please note that Jewelries , Silver wear, Flora Ear Cuffs, Hair Pin Accessories Swimsuits Sandals Hats can not return.
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card. Nice and simple.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Exchanges (if applicable)
The items are only One Size, they are not defective for replacement. If you need to exchange it for the same item but different color, send us an email at info@mamasitadresses.com and send your item to : CALLE PASEO DEL ROBLE 1978, Fraccionamiento HACIENDAS LA HERRADURA, ZAPOPAN, JALISCO Guadalajara Mexico C.P. 45245
Mamasita DRESSES reserves the right to modify its return and exchange policy at any time.
Your package includes an order invoice, and customs documents (if applicable).
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Securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible).
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Place the printed invoice with the reason for the exchange on the inside of your package. In addition, return shipping is non-refundable; unless you received a damaged, defective, or wrong item(s).
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Mail your online returns to the following address:
KAMOLPHAN KHANSAI
Mamasita DRESSES
CALLE PASEO DEL ROBLE 1978,
Fraccionamiento HACIENDAS LA HERRADURA,
ZAPOPAN, JALISCO Guadalajara
Mexico C.P. 45266