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  • How is sales tax calculated on my order?
    The amount of tax charged to your order depends on the type of item purchased and the destination's Provincial and local sales tax laws. If an item is subject to sales tax, tax is calculated on the total selling price of each individual item, after any applicable discount.
  • Can I cancel/modify my order once it has been submitted?
    Unfortunately not - Once an order is submitted it cannot be modified or cancelled. The good news? You can return your order by mail or in store as soon as you receive your package.
  • How can I track my order?
    Once your order has been shipped, you will receive an email with your tracking and shipping information. You can also select the 'track order' option here and enter your order number and email address or sign into your account.
  • My tracking says delivered but I have yet to receive my order.
    Please allow up to 7-15 business days from your Maxi dresses or Caual Tops order's , 15-20 days from your Jewelry, Ear Hook Ornaments, Hair Pins Accessories and Hats delivery date before contacting us for an investigation. You may also contact the carrier to investigate further. Please go to
  • I'm missing an item listed on my packing slip.
    Please verify your original order confirmation email for the pre-authorized amount. We only charge you for the items sent so if you notice any discrepancies once your package is mailed, do not hesitate to contact us
  • Are shipping fees refundable?
    All shipping costs, including returns costs are non-refundable.
  • Shipping Info :
    Customer is responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. When ordering out of Thailand or Mexico, duty and taxes will not be covered by the seller.
  • How long do I have to make an exchange or return?
    Most regular-priced and sale merchandise can be returned within 7 days. Please note that we do not accept returns or exchanges on CLEARANCE items, Siver Wears, Ear Hook Ornaments, Hair Pins and Hats, or any other product marked "final sale". Exceptions may be made if the merchandise was found to be defective.
  • How do I exchange or return an item?
    IN-STORE: 1. Please make appointment to be at Mamasita Dresses store in Queretaro Mexico, bringing with you: A digital or printed copy of your shipping confirmation email, which is your official eReceipt. The item(s) you wish to return or exchange, unworn and unwashed, with original tags. 2. Store employee will proceed with the exchange/refund and credit the original method of payment, if applicable. PLEASE NOTE: Our stores cannot credit PayPal or Virtual Debit accounts at this time, however, we will refund your purchase on a gift card which can be used in-store or online. IMPORTANT: Mamasita Dresses or items must be returned at a Mamasita Dresses store. Mamasita Jelwels items, Ear Hook Ornaments, Hair Pins and Hats can not return. Any refunds will be issued using the same method of payment used for the original purchase. Exception: stores CANNOT currently credit Paypal or Virtual Debit accounts No returns processed without a digital or printed copy of your eReceipt. BY MAIL: 1. Package the unworn, unwashed items, with original tags, securely in the original product packaging, whenever possible. 2. Peel off the adhesive return label that was sent with the original order and attach it to the return package. 3. Affix the appropriate postage on the return package and mail it through your preferred postal carrier. Please note that the RETURN LABEL IS NOT PREPAID, therefore, you will be responsible for the return shipping cost. IMPORTANT: The customer is responsible for return shipping fees. We recommend that all returns be sent via a traceable postal carrier. We are not responsible for packages that are not received if sent via a non-traceable carrier. We cannot accept C.O.D. deliveries. All shipping costs on the original purchase, including those incurred for returns, are non-refundable. Exceptions may be made for damaged merchandise, please contact our Customer Service for more information.
  • Where can I find my receipt?
    You will find it attached to the email you received when your order was shipped, or in the details of your purchase under the "Order History" tab when logged in to your account on the website. Please note that your receipt is essential for exchanging or returning items. You can show it on your mobile device or present a printed copy.
  • When will I receive the refund for my return?
    Upon receipt of your item, allow approximately 30 business days to process your credit. Depending on your financial institution, it may take an additional few days for the refund to be fully processed in your account.
  • Return & Refund Policy :
    We only offer exchange for online orders, items must not be washed, worn or damaged. All original tags must be attached and you’ll have to present a valid receipt. You will receive your credit note or gift card for any exchanges. If you return your items in store, we can process an exchange or issue a credit. Gift cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card. Nice and simple. Additional non-returnable items: To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition is damaged or missing parts for reasons not due to our error. Exchanges (if applicable) We only replace items if they are defective or if the size is wrong. If you need to exchange it for the same item but different color, send us an email at and send your item to: Hacienda de Jofre 169, Fraccionamiento Villas del Meson, Juriquilla, Queretaro, Mexico 76226. MAMASITA DRESSES reserves the right to modify its return and exchange policy at any time. Your package includes an order invoice, customs documents (if applicable). Securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible). Place the printed invoice with the reason of exchange on the inside of your package. In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s). Mail your online returns to the following address: KAMOLPHAN KHANSAI MAMASITA DRESSES HACIENDA DE JOFRE 169, FRACCIONAMIENTO ILLAS DEL MESON, JURIQUILLA, QUEETARO, MEXICO 76226.
  • Are the prices/promotions the same as in store?
    Since we offer exclusive in store and online offers, they sometimes differ. Please note that online prices cannot be matched in store.
  • Can I use my coupon online?
    The Birthday coupon and the Customer Satisfaction Survey Coupon can be redeemed both online and in store. Redemption may vary for other coupons, please see details for more information.
  • Can I get a price adjustment if the price of an item goes on sale or on promotion?
    Unfortunately, we do not offer price adjustments for online purchases. Our promotions cannot be applied towards previous purchases. If you have any questions, please don't hesitate to contact our Customer Experience Department by email
  • Where can I buy a Mamasita Dresses Gift Card?
    You can purchase Mamasita Dresses Gift Cards , E -Cards online at You cannot use a Mamasita Dresses Gift Card or E-Card to purchase a Mamasita Dresses Gift Card or E-Card.
  • Is there a limit to the number or value of Gift Cards/E-Cards I can buy?
    The maximum load value per card is $250. Mamasita Dresses reserves the right to limit the number of cards purchased.
  • When will I receive my Gift Card/E-Card? What shipping fees apply?
    Our standard shipping policy applies to Gift Card orders. Select your preferred shipping option at checkout. E-Cards are delivered to the email address provided on the order form within 1-3 business days of the order confirmation. There is no shipping fee for E-Cards. Mamasita Dresses is not responsible for errors in the email or shipping address provided.
  • I did not receive my Gift Card/E-Card order.
    If you have not received your shipping confirmation or Card order, please contact Customer Service with your order number. Note that E-Cards will be delivered 1-3 business days after the order confirmation is received. Mamasita Dresses is not responsible for errors in the email or shipping address provided.
  • Where can I redeem my Garage Gift Card/E-Card?
    Garage Gift Cards and E-Cards can be redeemed on Card balance can not be applied to Mamasita Jewels merchandise. If the amount of your purchase exceeds the amount of the Gift Cards or E-Card, you must pay for the balance of the purchase with another method of payment. If the amount of your purchase is less than the balance of the Gift Card or E-Card, the difference will be available for future redemption. You cannot use a Mamadsita Dresses Gift Card or E-Card to purchase a Mamadsita Dresses Gift Card or E-Card. Mamadsita Dresses reserves the right to refuse to honor a card where Mamadsita Dressessuspects that the Card was obtained fraudulently.
  • Is there a limit on the number of Gift Cards/E-Cards that I can redeem at once?
    There is no limit on the number of Cards that can be redeemed on one transaction
  • What is the return policy for purchases made with a Gift Card/E-Card?
    Mamasita Dresses ’s standard return policy applies to purchases made with Mamasita Dresses Gift Cards and E-Cards. Refunds on purchases made with a Mamasita Dresses Gift Card or E-Card will be issued on a new Mamasita Dresses E-Card (online). This policy also applies to other Gift Cards and PrePaid Cards accepted by Mamasita Dresses (e.g., mall Gift Cards, Visa PrePaid Cards).
  • What do I do if my Gift Card/E-Card was lost or stolen?
    Treat your Garage Gift Card/E-Card like cash. Lost or stolen Cards will not be replaced.
  • Will my Gift Card/ E-Card expire?
    Garage Gift Cards and E-Cards do not expire.
  • Are there any fees for non-use?
    Mamasita Gift Cards and E-Cards are not subject to any fees.
  • Can I add funds to Gift Card/E-Card?
    Cards are not reloadable.
  • Can I receive a refund on a balance left on a Gift Card/E-Card?
    Mamasita Dresses cards cannot be redeemed or exchanged for cash (except as required by law).
  • Can I add my Mamasita Dresses Gift Card/E-Card to my Wallet?
    At this time, Mamadita Dresses cards cannot be added to mobile Wallets.
  • What is rayon fabric?
    Rayon is considered a man-made fiber, but it is not synthetic because it is made from naturally occurring materials. It is referred to as a regenerated cellulose fiber. Rayon is a super soft fabric with a luscious fall and better absorbing qualities than cotton. The discovery of this fabric dates back to 1924, when it was finally renamed ‘rayon’ from artificial silk. It is also the first semi-artificial fabric crafted by man.
  • In Store Policy:
    If you are not entirely satisfied with the item ordered, the accessories can be exchanged within 7 days of reception for all online purchases only or you can receive credit note/ Gift Card. Any items that are purchased from the store can only be exchanged within 7 days of reception. Once items are purchased online and delivered to your local store, it is considered only exchangeable after you have tried it on and are satisfied with your purchase. If 7 days have gone by since your purchase, unfortunately, we can’t offer you exchange. The merchandise must not be worn, altered or damaged; otherwise, the products may be rejected and sent back to the customer. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We are not responsible for any price changes unless the sale was applied in store only. Exclusion applies on all JEWELRY, EAR HOOK ORNAMENTS, HAIR PIN ACCESSORIES and HATS purchases are not refundable. You are eligible for an exchange within the 7 days period.
  • Online Orders Shipped to local Store Policy :
    All orders online that are shipped to the store or Pre-orders that are made in store, once received customer is responsible to make sure that they are satisfied with their product and we double check that there is no manufacturer defect. Furthermore, as we are One Size product, we do not accept any returns other than color changes or for any unsatisfactory reason that will be decided by the manager or the assistant manager in store only.
  • Holiday Exchange Policy:
    We NOt allow for all gift purchases to be only exchanged .
  • Alternations Policy:
    Any alterations required by the customer, the store will not be responsible unless the order was initially made custom by one of the designers.
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